Damages / Short or Lost ShipmentS
- In the event of damage in transit call for instructions on how to handle the claim.
- KEEP ALL PACKAGING MATERIALS.
- Claims must be made within 5 days of receipt of your order accompanied by the original package.
- Notifications of lost shipments must be made within 10 days of receipt of invoice.
- Defective goods will be repaired and/or replaced (at my option) with a piece as close as possible to original piece.
- RETURNS MUST BE SHIPPED IN A STURDY CORRUGATED CARDBOARD BOX. RETURNS IN PADDED ENVELOPES WILL NOT BE ACCEPTED.
Every piece is hand made. Therefore, there are always slight variations among pieces. For custom orders, please know that your piece will be unique, even though it might be similar to another piece in the Shop.
Please allow 1 week from received payment for your order to arrive. Custom orders will takes longer – you will be notified of a ship date by email shortly after receipt of your order.
To avoid delay, please be sure your address is correct; I am not responsible for lost packages due to an incorrect address. All shipping charges are billed to the customer.
Orders for delivery outside the U.S. will be quoted on an order by order basis. Please contact us prior to placing your order.
Refunds and Exchanges
- All items are non-refundable. Exchanges are only offered for damaged merchandise.
- Claims must be made within 2 days and items must be returned within 5 days of receipt of order.
- Returns of any kind must be shipped prepaid. Elementas will not accept postage/freight collect shipments or pay incoming postage/freight on returns.
- Worn jewelry or defective jewelry not defective when received cannot be returned or exchanged.
All content on the Elementas Jewelry website, unless otherwise noted, is the property of Elementas Jewelry. Use of any of this content is prohibited without prior written consent.
The use of our Shop and all other images on this site may be used on personal blogs as long as Elementas Jewelry is credited alongside each post with a link directing back to the Elementas Jewelry website.